Case Study

Workplace Recycling (Including Wishcycling)

Client: iAM Learning

Format: Interactive, scenario-based eLearning

My Role: Lead Instructional Designer & eLearning Developer

Audience: Workplace employees across roles and departments

Course Seat Time: ~10 minutes

The Challange

Employees were required to follow workplace recycling guidelines, but existing training relied heavily on static information and policy reminders. Learners struggled to apply the rules correctly in real situations, leading to inconsistent recycling practices and increased contamination.

The challenge was to move beyond awareness and design learning that helped employees make correct decisions in the moment, without increasing training time or complexity.

The Solution

I designed a short, scenario-based eLearning experience focused on decision-making, not memorization.

The course places learners in realistic workplace situations and asks them to identify correct recycling actions based on context. Immediate feedback reinforces correct choices and addresses common misconceptions, helping learners build confidence and accuracy without overwhelming them with policy language.

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What This Project Demonstrates

Scenario-based instructional design to support behavior change
Translation of compliance requirements into practical, usable guidance
Design for learning transfer in everyday workplace contexts
Efficient microlearning design that respects learner time
Alignment between learning objectives and real-world performance

My Role

I served as the Lead Instructional Designer and Developer, responsible for the full design and build of the course.

My responsibilities included:

Learning strategy and instructional design
Scenario writing and feedback design
Visual and interaction design
Course development and implementation

This course was intentionally designed as more than a single learning asset. Below are the key design components that work together to support learning transfer.

Select each title to learn more.

▶ Learning Strategy & Design Decisions

Key instructional decisions included:

Scenario-driven learning: Learners practice decisions they are likely to face on the job
Immediate feedback: Reinforces correct actions and corrects misunderstandings in context
Microlearning approach: Short seat time to encourage completion and retention
Cognitive load management: Focused content that avoids unnecessary policy detail
Performance-first design: Emphasis on what learners need to do, not just know

▶ Design Artifacts & Learning Ecosystem

🧠 Design Specification & Treatment

Defined scope, objectives, structure, and interactions
Served as a blueprint for content and development

This document served as the blueprint for development and content creation

📄 Performance Support Assets

Downloadable recycle sign templates to reinforce correct behaviors in the workplace
A customizable recycling plan template to help learners apply concepts to their own environment
A takeaway task encouraging learners to conduct a waste audit and implement a plan on the job

▶ Development Highlights

Built in Articulate Storyline
Layered feedback and interactions
Modular structure for future updates
Accessibility considerations (focus order, clarity)

▶ Reflection & Iteration

This project demonstrates my approach to designing compliance-aligned learning that feels practical and human.

If revisited today, I would:

Add more branching decision points for role-specific contexts
Expand optional performance support for different workplace environments
Explore data-informed iteration based on learner behavior

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